Returns & Exchanges

At DokiDoki Cosplay, we want to ensure you are satisfied with your transformation, which is why we offer a 7-day return window for items in original, unworn condition with all tags and accessories included. Please note that custom-sized costumes and intimate items are final sale for hygiene and manufacturing reasons.

1

Initiate Request

Contact our support team within 7 days of delivery with your order number and clear photos of the item and its packaging.

2

Wait for Approval

Our quality control team will review your request to ensure the item qualifies for a return based on its condition and category.

3

Secure Packaging

Once approved, pack the costume securely in its original DokiDoki branded bag and outer box to prevent damage during transit.

4

Ship and Track

Send the package to our designated return center using a tracked shipping method and provide the tracking number to our support team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing